We warrant that your information including the sensitive information submitted by you is protected both online and offline. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favourite from the payment methods below.
How do I place an Order?
Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the product you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT.
Step 5: Fill out the details required for the delivery of your orders.
Step 6: Choose the payment option most convenient for you.
Step 7: Confirm & place your order.
For any further questions, you can call our helpdesk at 1800 891 3050 or you can drop us a mail at [email protected].
Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping Address’.
How do I know that my order is confirmed?
For all orders, the confirmation status will be automatically updated in the ‘MY Account’ section.
Do I have to have an account to place an order?
No, you can place an order using a guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our product as per your experience.
Can I order a Product that is “OUT OF STOCK”?
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Neo Sanjivani account and are signed in at the same time.
How safe is it to use my Debit/Credit card to make an online payment on Neo Sanjivani?
All transactions at Neo Sanjivani are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Neo Sanjivani is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by a major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner of the end of the address bar of your browser window.
Why was my order payment rejected?
There are various reasons why this may have happened ranging from the validity of card/net banking details, and insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit/debit card details and try again. Also, check that your name and address match the name and address on your current credit/debit card.
I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us at [email protected] or call us at 1800-891-3050 and our Customer Care will be happy to assist you.
I forget my password, what can I do?
If you have forgotten your password, you can reset your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link.
How do I make changes to my orders?
You can’t modify the order once it has been placed. We suggest you contact us for the order modification.
What payment types do you offer?
You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking, BHIM Apps, etc. methods.
CASH ON DELIVERY
What is Cash on Delivery (COD)?
If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees.
How do I avail myself of the COD facility?
COD facility is available on all orders. You can use our pin code finder to check if the COD facility is available at your delivery address.
Is COD available for delivery to all locations in India?
Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
Would I be charged for availing of the COD options?
Yes, Rs 49 is charged on COD orders.
How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. Upon entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
SHIPPING AND DELIVERY POLICIES
How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
What is the range of locations to which we ship our products?
We ship across India, except for a few remote locations. All the orders qualify for free domestic shipping.
How can I track my orders?
We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/natural disturbances). You can track your order from the “My Account” section on the website to get order status. Here, you will be assisted with a tracking number. The same will be visible in the “My Account” section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
How are the products packaged at Neo Sanjivani?
Each of our products is first wrapped with eco-friendly packaging material and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like glass bottles are safeguarded with an additional layer of eco-friendly wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
Does Neo Sanjivani have any physical stores?
No, we don’t have any physical stores.
By when can I expect delivery of my order?
We will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement in COVID 19 situation. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
What if I receive an incomplete, incorrect, or damaged order?
While we try our best to fulfil your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
RETURNS, CANCELLATIONS & EXCHANGES
What is your Online Return Policy?
If you are not satisfied with the product ordered or are disappointed with the product or service, we would like to know your feedback to be able to serve you better. We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, on the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information.
How do I cancel my orders?
If you wish to cancel your order, you can do so by sending us an email at [email protected]. You can also call our Customer Care on 1800-891-3050 (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflected as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 1800-891-3050 (Timings: 10:00 am – 5:00 pm IST) Monday to Friday or email us at [email protected]
